Privacy Policy

1. Introduction

Boroli Luxent is committed to protecting the privacy of visitors to our website and users of our services. This Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read this Policy carefully to understand our practices regarding your personal data.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our website or services.

2. Information We Collect

We may collect and process the following categories of information:

• Identity and contact data — such as your name, email address, phone number, and postal address, typically provided when you complete a contact or lead form.
• Account and usage data — such as login credentials, preferences, and details of how you interact with our website and services.
• Technical data — such as IP address, browser type and version, device information, time zone setting, and operating system, collected automatically as you navigate our site.
• Communications data — records of correspondence if you contact us, including support requests, feedback, or enquiries.
• Financial or transactional information — where relevant to the services provided, handled in accordance with applicable safeguards. Boroli Luxent does not store full payment card details.

3. How We Collect Information

We collect information directly from you when you fill out forms on our website, subscribe to communications, contact our support, or otherwise interact with us. We also collect information automatically through cookies and similar tracking technologies as you use our website, and in some cases we may receive information from third-party service providers who assist us in operating our business.

4. How We Use Your Information

We use the information we collect for purposes including:

• Providing, operating, and maintaining our website and services;
• Responding to enquiries, requests, and support needs;
• Personalising and improving your experience with our services;
• Sending administrative information, updates, and, where you have consented, marketing communications;
• Monitoring usage patterns and performing analytics to improve our offering;
• Detecting, preventing, and addressing technical issues, fraud, or misuse;
• Complying with legal obligations and enforcing our terms.

5. Legal Basis for Processing

Where applicable data protection law requires it, we rely on one or more of the following legal bases to process your personal data: your consent, the necessity of processing to perform a contract with you, our legitimate business interests (provided these do not override your rights), and compliance with legal obligations.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance functionality, analyse traffic, and understand visitor behaviour. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings; however, doing so may affect the functionality of certain parts of our website.

7. Sharing and Disclosure of Information

We do not sell your personal data. We may share information with:

• Trusted third-party service providers who support our business operations (such as hosting, analytics, or communications tools), under appropriate confidentiality and data protection obligations;
• Professional advisers, including legal, financial, or insurance advisers, where necessary;
• Regulatory authorities or law enforcement, where required by law or to protect our legal rights;
• A successor entity in the event of a merger, acquisition, or sale of business assets.

8. International Data Transfers

Where information is transferred outside of your jurisdiction, we aim to ensure appropriate safeguards are in place consistent with applicable data protection requirements. Details of specific transfer mechanisms can be provided upon request.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. When data is no longer required, we take steps to securely delete or anonymise it.

10. Data Security

We implement appropriate technical and organisational measures designed to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Your Rights

Depending on your jurisdiction, you may have rights in relation to your personal data, which may include the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request deletion of your personal data;
• Object to or restrict certain processing activities;
• Request portability of your data;
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details provided on our Contact page.

12. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

13. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with an updated effective date. We encourage you to review this Policy periodically.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out via our Contact page.